Business IT Support Contracts — AMC & SLA-Backed Support for Companies
Contracted IT support for your organisation's own servers, networks, firewalls and endpoints. Delivered by named engineers under an AMC with written SLAs — for businesses only, not for personal devices.
Contracted IT support for your company's own infrastructure
ZM Technologies provides business-to-business IT support under annual maintenance contracts. We are engaged directly by companies to support the infrastructure they own — servers, virtualization hosts, storage, switches, firewalls, Wi-Fi, Microsoft 365 tenants and managed endpoints — with agreed response and resolution SLAs, a named account engineer and monthly service reporting. This is an organisational support contract signed between two businesses, covering corporate assets on corporate networks. We do not offer consumer or per-call technical support for personal computers, home printers, home routers or third-party consumer software, and we are not affiliated with, and do not provide support on behalf of, any consumer brand.
What a support contract covers
Scope is agreed in writing before signature and listed asset by asset in the contract schedule.
Server & virtualization support
Windows Server, Linux, VMware, Hyper-V and Nutanix hosts — patching, performance, capacity, failure handling and OEM warranty escalation.
Network & firewall support
Switching, routing, Wi-Fi, VPN and perimeter firewalls (Sophos, Fortinet, SonicWall, Palo Alto, Cisco) — configuration changes, firmware and incident response.
Corporate endpoint management
Company-owned laptops and desktops managed centrally — imaging, patching, EDR, encryption and Intune policy enforcement.
Microsoft 365 & identity
Tenant administration, Entra ID, mailbox and licence management, conditional access and mail-flow troubleshooting for your organisation.
Monitoring & preventive maintenance
24×7 monitoring of servers, links and backups, plus scheduled preventive maintenance visits recorded against the contract.
OEM & vendor coordination
We raise and chase warranty cases with OEMs, ISPs and software vendors on your behalf and keep the ticket trail in one place.
Change & incident management
ITIL-aligned incident, change and problem handling with a ticketing portal your team and ours both work from.
Reporting & reviews
Monthly SLA and ticket reporting, asset and warranty registers, and quarterly business reviews with recommendations.
Organisations we support
Businesses with their own IT estate and no appetite for downtime.
Why companies contract us
Business contracts only
We work under signed AMCs with registered companies, invoiced with GST. Every engagement is B2B and covers assets the business owns.
SLAs you can audit
Response and resolution targets per severity are written into the contract and measured in the monthly report.
Engineers based in Pune
On-site attendance in hours across Pune, PCMC and the MIDC belts — not a remote-only queue.
Multi-vendor certified
Authorised partner for Microsoft, Cisco, Fortinet, Sophos, Palo Alto, HPE, Dell and Veeam, so one contract covers a mixed estate.
Continuity of people
A named account engineer plus a documented backup engineer — your environment is not relearned at every ticket.
Predictable annual cost
A fixed AMC value with no per-incident charges inside scope, so IT support becomes a planned line in the budget.
How the contract is set up
From first conversation to a live SLA in a few weeks.
Discovery
We audit the estate — servers, network, firewalls, endpoints, cloud tenants, backups and existing vendor contracts — and document risks.
Scope & SLA
You receive an asset schedule, coverage hours, severity definitions, response/resolution SLAs, exclusions and a fixed annual price.
Onboarding
Monitoring agents, ticketing access, documentation and escalation matrix are set up, and your team meets the assigned engineers.
Steady-state support
Tickets, monitoring, patching and preventive visits run against the contract, with everything logged and measurable.
Review & renew
Quarterly reviews of SLA performance, recurring problems and the roadmap, feeding the next renewal or scope change.
Request an IT support contract proposal
Tell us about your company's IT estate and current support gaps. We reply with a scope, SLA and price — usually within one working day.
- Contract-based B2B support — corporate assets only
- Written SLAs • named account engineer
- Remote NOC plus scheduled on-site visits
Frequently asked questions
What IT managers and finance teams usually ask before signing a support AMC.
Supporting IT estates for businesses across Pune, PCMC & India
Speak to a specialist today
A support contract is worth having only when the response time is written down, the scope is unambiguous and the same engineers keep learning your environment. That is how we structure every agreement: defined coverage hours, measurable SLAs, documented assets and a quarterly review with your management team.